These Terms & Conditions shall apply to all sales through The Green Guide and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon The Green Guide, unless approved in writing by an authorized representative of The Green Guide.
Price and Payment
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case The Green Guide has reason to question buyer’s solvency or ability to pay for delivered products, The Green Guide have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by The Green Guide,
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. In case of a trade, The Green Guide will pay for the delivery of the replacement product/service. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.
The Green Guides return period is 14 days.
The Green Guide shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day The Green Guide have informed you about the product.
You do not qualify for our return policy if:
- The service you have bought was commenced with your consent during the return period.
- The price of the service purchased fluctuates with the financial market (ie Stock options).
- Due to the physical nature of the service, it is not returnable.
- The seal of authentication of the product has been broken/opened.
When returning a product/service:
- You are obliged to keep the product/service in the same condition as when delivered.
- You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Guarantees and Services
Please fill in this space with your Guarantee and Service policy.
Our gift cards are valid as means of payment for all of The Green Guide’s products. When booking or paying online, the gift card number must be stated at the time of payment or booking. When paying or booking any of our products face to face, the gift card must be brought. The value of the gift card amounts to the specified amount. Any remaining amount can be saved and used for another purchase. Payment for the gift card is made either via card directly or via invoice. Lost gift cards will not be replaced. The gift card cannot be redeemed for cash. All prices are stated in Swedish kronor. The gift card has a validity period of two years from the time of purchase.
The Green Guide is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.
Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.